GlobalView provides comprehensive customer, product, and data support that has earned us an industry-wide reputation for being proactive, responsive and thorough. Our technical support team is based regionally throughout the world to insure a timely response to all support needs. With support personnel located in Chicago, Houston, New York, Washington DC., London, and Singapore; GlobalView is advantageously positioned to provide an on-site presence in the major energy and business centers worldwide.

The GlobalView Support Difference

Unlike others in the industry our service begins with engineering solutions utilizing a wide range of products and services designed to optimize front, middle, and back office functionality. Each customer receives professional installation, configuration, training, software upgrades, issue resolution, and ongoing customer assistance. Our standard support is available through our regional offices between 08:00 and 18:00 Monday through Friday. Extended support options are also available to meet specific customer requirements.

The GlobalView People Difference

Another area where GlobalView support differs significantly from the norm - a fact that we are very proud of - is in our people. Over the years, our Technical Consulting team has retained a significantly higher percentage of support personnel than others in our industry. This not only translates into a more experienced worldwide team, it virtually assures our customers of having the opportunity to develop a long-term relationship with their local support personnel. This has been cited over and over as one of the keys to GlobalView's long term support success.